Shipping policy
At Maeve London, we're proud to serve customers across the United Kingdom with reliable and efficient delivery. Please read below for everything you need to know about the delivery of your favourite fashion items.
1. General Shipping Information
We currently deliver throughout the United Kingdom.
Delivery options and estimated delivery times may vary depending on your location and the size or weight of your order.
2. Processing Time
Orders are typically processed within 1–3 business days (Monday to Friday), excluding weekends and public holidays.
During busy periods or promotional events, processing may take slightly longer. We will inform you if there are any significant delays.
3. Shipping Rates
Free Shipping – We offer free shipping on all orders, with no minimum purchase required.
4. Estimated Delivery Times
Here is what you can expect after placing your order:
- Processing time: 1–3 business days (Monday to Friday)
- Transit time: 5–12 business days (Monday to Friday)
- Total delivery time: 6–15 business days
- Order cut-off time: 6:00 PM
- Time zone: UK time (GMT/BST)
Please note that delivery times are estimates and may be affected by carrier delays, severe weather or other circumstances outside our control.
5. Shipping Restrictions
We do not deliver to PO Boxes, military addresses (APO, FPO or DPO) or restricted areas. Certain products may also be subject to UK regulations or carrier restrictions.
6. Failed Deliveries and Returned Packages
Orders may be returned to us following unsuccessful delivery attempts, incorrect address information or other delivery issues.
If this happens, we will contact you to arrange a new shipment. Additional shipping costs may apply if the delivery failed because incorrect or incomplete address information was provided when the order was placed.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@maeve-london.com as soon as possible. We will work with the carrier to investigate the issue and find an appropriate solution.
8. Changes to This Shipping Policy
We may update this Shipping Policy occasionally to reflect changes to our delivery services, operations or legal obligations. The latest version will always be available on this page.
9. Contact Information
You can also reach us through our Contact page.
Email: support@maeve-london.com
Phone: +44 7462 230640
Customer Service hours:
Monday to Friday | 09:00–18:00 (GMT/BST)
Saturday to Sunday | 10:00–16:00 (GMT/BST)
Store Name: Maeve London
Company Name: Dual Vision Enterprise
Company nr.: 95044892
Company Address: Dorpsstraat 25B, 4152 EM, Rhenoy, Gelderland, The Netherlands
Warehouse Address: 9 Beechwood Drive, Keston, Bromley, BR2 6HN, United Kingdom