Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn or unused, with its original tags and packaging. You will also need the receipt or other proof of purchase.

To request a return, please contact us at support@maeve-london.com

If your return is approved, we will provide instructions explaining how and where to send your package. Items returned without first requesting and receiving approval will not be accepted.

Maeve London will cover the return shipping costs for defective, damaged or incorrect items. For returns resulting from a change of mind, personal preference, an incorrect size selection or accidental ordering, the customer is responsible for the return shipping costs.

If an item is significantly different from its description, Maeve London will cover the return shipping costs or, where appropriate, provide a full refund without requiring the item to be returned.

For questions about a return, please contact us at support@maeve-london.com

Return Address

Please send approved returns only to:

Maeve London Returns
9 Beechwood Drive
Keston, Bromley
BR2 6HN
United Kingdom

Returns sent to this address without prior approval may not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. This allows us to assess the issue and provide an appropriate solution.

Exceptions and Non-returnable Items

Certain products cannot be returned, including personalised or custom-made products, personal-care goods and products that cannot be returned for health or hygiene reasons once opened or used.

We also do not accept returns involving hazardous materials, flammable liquids or gases. Please contact us if you have questions about the eligibility of a particular item.

Sale items may still be returned where required under applicable UK consumer law. Gift cards cannot be returned unless required by law.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Cancellations

If you wish to cancel your order, please contact us within 24 hours of placing it at support@maeve-london.com

If your order has not yet been processed or dispatched, we will do our best to cancel it and issue a full refund. If it has already been dispatched, we may be unable to cancel it before delivery. You can then use the return procedure above or exercise your statutory cancellation rights under the UK Consumer Contracts Regulations 2013.

UK Consumer Rights

Under the Consumer Contracts Regulations 2013, you generally have the right to cancel an online order within 14 days of receiving it without providing a reason. To exercise this right, you must notify us within the 14-day cancellation period by contacting support@maeve-london.com

After notifying us, you normally have a further 14 days to return the item. Unless an exception under applicable law applies, the product must be returned in an appropriate condition, and you may be responsible for any reduction in value caused by handling beyond what is necessary to inspect it.

Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose and as described. If an item does not meet these requirements, you may be entitled to a repair, replacement or refund. Your statutory rights are not affected by this Return and Refund Policy.

Refunds

We will notify you after receiving and inspecting your return and let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method within seven days. Please remember that your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@maeve-london.com

Contact Information

You can also reach us through our Contact page.

Email: support@maeve-london.com

Phone: +44 7462 230640

Customer Service hours:

Monday to Friday | 09:00–18:00 (GMT/BST)

Saturday to Sunday | 10:00–16:00 (GMT/BST)

Store Name: Maeve London

Company Name: Dual Vision Enterprise

Company nr.: 95044892

Company Address: Dorpsstraat 25B, 4152 EM, Rhenoy, Gelderland, The Netherlands

Warehouse Address: 9 Beechwood Drive, Keston, Bromley, BR2 6HN, United Kingdom